This page applies to all games, apps and services published or operated by VIVA Games Studios, Viva Games S.L., Viva Games and VG Minigames (together, “VIVA”, “we”, “us”) on Google Play, the Apple App Store, Facebook / Meta platforms and any other distribution platform.

Here you can learn how to request deletion of your data, which data is deleted, and which data may be retained.1. How to request deletion of your data

You can request deletion of your data at any time, free of charge:

1. Send an email to support@vivastudios.com with the subject “Data Deletion Request”.
2. In the email, please include:
– The name of the game or app (as shown on Google Play, the App Store or Facebook).
– Your in-game Player ID if available (usually found in the game’s Settings screen), or your device’s Advertising ID.
– The platform you use (Android, iOS or Facebook).
3. We will confirm receipt of your request and complete the deletion within 30 days. If we need more information to identify your data, we will contact you by email.

You do not need an account to make this request.

2. Data that is deleted

Once your request is processed, we delete or anonymize:

– Game progress, saved data and in-game items linked to your identifiers.
– In-game and device identifiers stored on our side.
– Analytics and usage data associated with your identifiers.
– Any data received through Facebook Login or other social logins, where applicable.
– Your support communications, once your request has been closed.

3. Data that may be retained

Some data may be kept for a limited time when required by law or for legitimate purposes:

– Purchase and transaction records: kept for up to 6 years to comply with legal, tax and accounting obligations under Spanish law.
– Fraud prevention and security logs: kept for up to 90 days.
– Aggregated or anonymized data that can no longer identify you may be kept for statistical purposes.

4. Data processed by third-party services

Our games may use third-party advertising, analytics and crash-reporting services. These providers process data under their own privacy policies and retention periods. When we receive your deletion request, we forward it to these providers where their tools allow it.

You can also reset or delete your Advertising ID at any time from your device settings:
– Android: Settings > Google > Ads (or Settings > Privacy > Ads).
– iOS: Settings > Privacy & Security > Tracking.

5. If you used Facebook Login

If you connected one of our games to your Facebook account, you can also remove the app and its activity from Facebook:

1. Go to your Facebook account’s “Settings & Privacy”, then click on “Settings”.
2. Open “Apps and Websites”.
3. Find the VIVA game you want to remove and click “Remove”.
4. Choose your preferred options and confirm by clicking “Remove” again.

This disconnects the game from your Facebook account. To also delete the data we hold, please follow the steps in section 1.

6. Contact

Viva Games S.L. (VIVA Games Studios / Viva Games / VG Minigames)
Email: support@vivastudios.com

For more information about how we process your data, please see our Privacy Policy, available at the bottom of this website.